Restart A Frozen iPod

by on May 2, 2007

Q: My iPod is frozen, how do I restart it?

A: Even though your iPod may appear to be frozen, it may not be. There are other factors that will cause an iPod to fail to respond including:

  • The Hold switch may be on, or the iPod software believes that the Hold switch is on
  • A very weak or completely discharged battery

When the Hold switch is on, a small lock icon will appear at the top of the screen. Look at the top of your iPod and the screen (if it is on) and make sure that the Hold switch is off in both places. Sometimes when Hold is turned off, the lock icon fails to disappear and the iPod software may still believe that the iPod is locked. If the Hold switch is in the off position and the iPod still fails to respond to button clicks, slide the Hold button into the on position then back into the off position again. This should allow the iPod to resume normal function. If it does not, the iPod may need to be charged.

Weak iPod batteries will also cause the iPod to function abnormally or to respond slowly to input. If you are unsure of how well your iPod is charged, plug it into its charger (USB cable, iPod Dock, or car charger) and wait a minute or two. Press a button to turn it on. If the iPod still fails to respond, it may need to be reset.

In order to reset your iPod you must determine what model iPod you have. The following Apple Support site will help you determine what iPod model you own.
Once you have determined what iPod model you have, do the following:

  • If you have a click wheel iPod (all iPods with the exception of the scroll wheel iPods from the first two generations, the iPod with dock connector, or the touch wheel iPod), press and hold the Menu and Select (center) buttons simultaneously until the Apple logo appears. This may need to repeated to successfully reset the device.
  • If you have a scroll wheel iPod, and iPod with dock connector, or a touch wheel iPod, press and hold the Play/Pause button and Menu buttons simultaneously until the Apple logo appears. This may need to repeated to successfully reset the device.

If you have performed all of these troubleshooting steps and your iPod still fails to respond, it may need to be serviced by Apple, and that can be determined by contacting Apple’s technical support (the phone numbers are in your iPod documentation) or by bringing your device to your local Apple Store for further inspection.


One Response to “Restart A Frozen iPod”
  1.  

    I had an 80 gig video iPod and it would lock up on me all the time if I wasn’t super careful about shutting down my computer or ejecting it out of iTunes. And even when I was being careful, sometimes it would just decide that it was going to stay stuck in the “do not disconnect” mode for the rest of the day. I would have to wait for the battery (usually fully charged, might I add) to die so I could plug it in to my pc to charge and hopefully use it. Sometimes it would cooperate and sometimes it wouldn’t. I ended up returning it, but I’m considering getting another one since no one else I know has had these issues. Incidentally, before I purchased the 80 gig, I was offered a free iPod shuffle from an alarm installation company (should’ve known) that was a total fake. If you buy an iPod of eBay or somewhere like that, be careful that it isn’t a “chiPod” because they work like a flash disc and then literally fall apart after about 3 uses.