Cannot Find Hello Program/Process

by on November 12, 2007

Q: I have a laptop at work that is not mine and now whenever I shutdown there is an end program now warning box for a program called ‘HELLO’. This does not appear as a program or a process or as any file on the computer so I think it is therefore not a good thing that it is there. If it was my computer I would just use all the malware software at my disposal, will I have to do this here. Norton antivirus 2005 is running on my work laptop.

A: Hi there! Despite the fact that you cannot find a listed program or process for the Hello End program warning box you are receiving, there is definitely something going on. Since this is your company’s laptop, can you check with your internal IT Department to see if they can fix the problem for you?

Sometimes contacting your company’s internal IT Department is not an option. If this is the case, I have a couple of suggestions:

First, I think that Hello may be installed on your computer; just so that you know, Hello isn’t a malicious program of any sort. It is a photo sharing/browsing application by the company Picasa (which is held by the parent company, Google). To see if it is installed, go to your Control Panel and select Add or Remove Programs. Once you open Add or Remove Programs, a list of Currently Installed Programs will display. Browse through the list to see if Hello is installed.

Second, if Hello is not installed on your computer, download Spybot Search & Destroy (which is widely available on the Web from sites like www.download.com, and www.pcworld.com), to make sure that there isn’t anything malicious running on your system. Although you have Norton Antivirus running, it is worth a shot. Generally, you will be amazed at the things Spybot will find on your machine.

To summarize, I would first check with your company’s internal IT Department to see if they can remedy the problem. If this is not an option, check in your Currently Installed Programs list to see if Hello is in fact installed. If it is not installed, move on to downloading Spybot; this should clear everything up.

I hope this helps. Good luck!


One Response to “Cannot Find Hello Program/Process”
  1.  

    I found the Hello program to be related to a failed Netgear WG511T installation… if you go to start > run and type msconfig you may see netgear related programs in the startup tab that could be removed to resolve the problem?