How come my new HP laptop running Windows Vista cannot burn a CD or DVD?

by on February 28, 2009

Q: I have a new HP laptop with Vista. I can not get my media player to burn CD’s or burn a DVD!


One Response to “How come my new HP laptop running Windows Vista cannot burn a CD or DVD?”
  1.  

    Go Start Menu => right-click on Computer => Device Manager => single left-click on the + by DVD/CD-ROM drives => right click on the drive and choose Uninstall. Repeat this procedure for all devices that have an ! symbol. Restart your computer. Once your computer has restarted, connect it to the internet. You will get a message for each device you uninstalled, asking if it is alright to search online for drivers. Choose “”Yes, search online this time only” while reinstalling each device.

    If your CD/DVD burner continues to fail burning discs, visit http://www.hp.com/#Support to manually download your laptop’s missing drivers. Then restart your computer and try again to burn a disc.

    If that fails too, the problem is with your media player. Which media player are you using?

    I look forward to reading your reply. Thanks!