How come I cannot open Microsoft Word or IE without installers opening?

by on May 28, 2009

Q: I have a Compaq laptop just over a year old, OS Vista Home Premium. Recently, after a series of a couple of events, it’s become impossible to open Microsoft Word and my Internet Explorer browser without a series of installers trying to start, all suggesting something’s missing that I need to install using a disc.

There are only two things that led up to this — one, I tried to install Second Life and two, I did a Windows update.

I don’t even know if these are related, but I uninstalled Second Life, and when I could not get the printer to open after many attempts, uninstalled it and tried to download the software from HP to reinstall, but that was unsuccessful.

I am on dialup at home (argh) but can get to free wi-fi spots if I’d need to to get this squared away. I really REALLY need to get at Word and a couple other programs.

Any help at all would be appreciated.

9 Responses to “How come I cannot open Microsoft Word or IE without installers opening?”

    What disk is it asking you to insert?


      HP Product Assistant
      Tray App Disk
      DJ_AIO Software
      Market Research


    Also, when I try to open Word 2007, it says there’s a Problem with Shortcut and that “the installation source for this product is not available. Verify that the source exists and that you can access it”


    Try going into Add/Remove programs and see if you can find HP Product Assistant, if you can go ahead and uninstall it.

    Let me know if that helps.


      not there. any other thoughts?


    although when I did a search for it elsewhere, the installer showed up. When I canceled the installer, the Product Assistant opened up.


    Download Windows Installer CleanUp Utility from: and save it to your computer.

    Right click on msicuu2.exe and open as administrator, install it, then go to Windows/Program Files/Windows Installer Clean Up/mciuu.exe

    Look for HP Product Assistant and remove it!


    OK, I got that done. No change, installer still won’t let me open Word. I don’t have a printer installed right now — I’m so lost. Sorry.


    With regards to the error you get opening word, here are the instructions from Microsoft: