How come I cannot compress my HP recovery drive?

by on May 30, 2009

Q: When I tried to compress my HP recovery drive I get the error message

Invalid root in registry key ” HKLM\SOFTWARE\Hewlett-Packard\HPActiveSupport\HPLDR\Cpmpact” code 80070002

can this be fixed?

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4 Responses to “How come I cannot compress my HP recovery drive?”

    What do you mean by recovery drive? Are you referring to an external hard drive, or a partition inside your computer which allows you to reinstall Windows?

    Your answers will help me to better assist you. Thanks!


    As far as I can figure it is tied in to system restore and back up files. my system is vista home premium 64 bit,and my computer is HP Pavilon entertaiment Notebook
    my System restore will now only take me back 5 days which is not far enough back. this happened after I backed up my registry when i was trying to fix itunes (could not burn a disc in i tunes)


    as well I cannot doa disc cleanup, when my cpmputer starts I get the error message “The procedure entrypint ARCON_GetConnectVersioncould not be located in thedynamic link library ArcCon.dll.”
    As well my files will not back up to Norton online storage,and the option to burn then to disc is not shown, even after Norton was reinstalled witha newer version

    Picked as best answer

    Hi wendybenson5,

    Neither alter nor compress the contents of the HP recovery drive, as doing so could cause the recovery drive to malfunction. Here’s a quick procedure for using the recovery drive to restore your computer to its factory state:

    1. Turn on your computer, then backup all of your important files to external media (USB flash drive, CD, DVD, external hard drive, etc).
    2. Restart your computer. When you see the HP logo, you should also see a list of options. One of these options should be “system recovery” (or something very similar). Press the button which corresponds to the desired choice. On most of the HP computers I have used, the correct button to press has been F10.
    3. Follow the recovery instructions.
    4. Install a reputable security program, such as Kaspersky Internet Security 2009. I do not recommend Norton products.
    5. Install all updates for Windows Vista EXCEPT Service Pack 2 (SP 2 has caused problems on both of my Windows Vista computers).

    PS: I feel that recovery discs are better than recovery drives. If you do not already own a set of recovery discs for your computer, you should be able to order them from the website.

    Did this help?