Is there anyway to get my favorites back after upgrading to AOL 9.1? 

by on June 30, 2009

Q: I just upgraded to AOL 9.1 and lost my favorites. Is there anyway to retrieve them? AOL tech service was no help.
I did not copy them before upgrading.


Removing the plastic from copper wire to fix a headset 

by on June 30, 2009

Q: I am trying to fix my Koss SB45 headset. I’ve managed to pull it apart and guessed that the problem was in the copper wire. I cut it apart and would to try to connect it at two different positions.

Since I’m not really that into electric stuff I just tried to connect them by just touching each other. But then I saw that there was some kind of Fiber glass inside the cable.

Then my question is, how do I connect these? Does the fiber glass have to touch the other fiber glass? And if the information is necessary there are three different cables, one blue, orange and red.

A:  I don’t think it is fiber glass that you are seeing. It should be copper wire with a plastic covering over it. You can use wire cutters to carefully cut the plastic off, a raiser, exacto knife, or as you followed up with, sandpaper. I must say sandpaper is a unique choice but anything to remove the plastic will allow you to start doing your testing.


How come I cannot access 

by on June 30, 2009

Q: I can’t access all of a sudden. My Internet works. I can access any other website but not I have tried different computer, browsers, and the same thing. Can’t access only that website. What is the problem?


How come Windows Update, HP assistant, and Internet Explorer have stopped working? 

by on June 30, 2009

Q: I have an HP Pavillion dv9000 laptop with Vista installed. I’ve been getting pop-ups that Windows Automatic Updates has stopped working, then the HP assistant (a toolbar type of thing on the desktop) stopped working, then the CaTrayLauncher stopped, and now Internet Explorer takes several attempts before it finally opens.

My Norton360 says everything is fine. What do you think is causing it? What can I do if it is a virus? I don’t use Vongo, can I delete it and the tray thing?


How do I make sure pictures I delete are completely deleted 

by on June 29, 2009

Q: Me and my friends took pictures and I put them on my computer. I have since deleted them but I know my dad can view what pictures have been seen on the computer. How do I delete them for good?


How come my Lexmark E234 printer states that it is not spooling? 

by on June 29, 2009

Q: My Lexmark E234 printer has stopped working. States that the printer is not spooling. I uninstalled and tried to reinstall and it still does not work. My printer is approximately 1.5 years old. Do I need to update the driver or just get a new printer?


Will a new flat screen LCD monitor work with my old Gateway computer? 

by on June 29, 2009

Q: I’m looking for a new flat screen monitor and I have a older tower made by Gateway. Will they work together and what do I need to buy with it? Cords, etc? Any suggestions along with my questions?


Should I get a new battery for my laptop? 

by on June 29, 2009

Q: I have a Dell Vostro 1500 running Windows XP Home Edition. I recently got a message that the “battery is unable to charge normally because it is reaching the end of its usable life.” When I charge the battery to 100% and the battery icon changes to on AC power I have 6 hours left. Then a few minutes later it goes down to 70% and says it has 2 hours left. Should I get a replacement battery or just keep it until the battery dies out itself?


Clone your Windows XP hard drive 

by on June 29, 2009

Q: I want to clone a hard drive. I would like to copy the contents onto a portable external USB hard drive as It is not my computer. How can I do this?

A: There is a great user contributed article at called Windows XP Backup Made Easy that has a section called Decide What to Backup and it describes how to backup All information on this computer. This should help you get a clone made of your hard drive onto an external USB hard drive. Read the rest of this entry »


Have I been hijacked if my computer asks me for my password more than once? 

by on June 29, 2009

Q: Have I been hijacked if when I switch users I type in my password and the computer acts like it is going to boot up and then it asks me for my password again?