Why does my computer freeze when I try to open an email?

by on June 13, 2009

Q: My email locks up when I try to click on it to pull a message up. I have to restart my computer 2 to 3 times before I can pull a message up.

9 Responses to “Why does my computer freeze when I try to open an email?”

    To better assist you, I’ll need more details about your email. Who is your email service provider (Gmail, Yahoo, Hotmail, etc), and how do you access your emails (Internet Explorer, Outlook Express, Thunderbird, etc)? Thanks


    I use mirco soft outlook as my email provider.


    Hello rippinlip,

    I need you to answer the other part of my question, or else I won’t be able to help you. Outlook is your email software, but which email service do you use? That is, what comes after the at symbol @ in your email address? Thank you.


    Mobiletel is what comes after the @ symble


    I’m unfamiliar with mobiletel, but searching for it in Google led me to the http://home.viscom.net/ website. Is that the website of your internet service provider? If yes, I recommend that you use the Contact Us link on that website to contact technical support for your email account.

    You may also wish to download, install, and run free maintenance programs such as http://www.ccleaner.com/ and http://www.defraggler.com/ on your computer to improve performance and prevent program freezing.


    I have an they have not been able to help me


    I recommend that you run all cleaner options and use the Registry tool in CCleaner. Run the Registry tool multiple times, until there are zero Registry errors. Then use the defrag option in Defraggler. Restart your computer, and try to use Outlook.

    If those maintenance programs fail to solve your problem, consider changing to a different email provider and/or different email software. I recommend using the Gmail email service in Thunderbird email software: http://mail.google.com/ and http://www.mozillamessaging.com/en-US/thunderbird/

    PS: If it has been a long time since you’ve reinstalled Windows on your computer, you may wish to backup your important files and then reinstall Windows. I recommend reinstalling Microsoft Windows about once per year, to maintain maximum computer performance.


    Can you give me instructions on how to do all this.


    CCleaner: Go to the http://www.ccleaner.com/ website => choose “Download” => choose “Download from Filehippo.com” => choose “Download Latest Version” => an information bar should appear near the top of the webpage => single right-click on the information bar, and choose Download File => SAVE the file to your computer’s desktop (do NOT choose open) => Close your internet browser => go to the desktop screen in your computer, and double left-click on the installer that you downloaded a moment ago => follow the installation instructions => be sure to uncheck the Yahoo Toolbar option => go to http://www.ccleaner.com/help/tour/1-after-installation for detailed instructions on how to configure and use CCleaner => run CCleaner and restart your computer.

    Defraggler: Go to the http://www.defraggler.com/download website. The download and installation procedure is nearly identical to the one you’ve already used for CCleaner. After installing Defraggler, go Start Menu => All Programs => Defraggler => Defraggler => in the window which appears, single left-click on the main hard drive in your computer (usually C) => choose “Defrag” => repeat for all hard drives in the list (do not defrag floppy discs, CDs, or DVDs) => after the defrag is finished, restart your computer.

    Gmail, Thunderbird, Reinstalling Windows: Let’s wait on these until after you’ve run CCleaner and Defraggler, and then attempted to use Outlook once again.