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Associating documents with the correct program 

by on July 31, 2009

Q: My computer at work will only open email attachments in the picture viewer no matter what type of document it is. How can I change this to open documents in the correct program?

A: In Windows XP or Vista I would suggest dragging an offending attachment to your desktop. Then right clicking on the file and select “Open With…“. A┬ámenu will then pop up allowing you to select the program you want to open the file with. There will also be a check box at the bottom of the window allowing you to “Always use the selected program to open this kind of file“. Once you select the correct program, check that checkbox and click OK and the file will open in the program you selected.

You should now be able to open this type of file in the program you selected right from your e-mail client.

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Is it possible to retrieve old and deleted email from AOL? 

by on July 30, 2009

Q: I am using Windows XP and I use AOL for my e-mails.

Is it possible to retrieve my AOL e-mails from the last 6 months? (To make matters worse, some of the emails I am trying to retrieve were deleted.) I know there are programs you can buy and I’m not opposed to that if I know it will work. I looked in your information and found one that allows you to see the recovery list before purchasing but it was for Outlook, not AOL and retrieved nothing.


Broadband and Cell phone internet explained 

by on July 30, 2009

Q: I don’t have internet at home and frankly I can’t afford it. Will purchasing a wireless card allow me to access the internet on my computer? Its not an old computer I don’t think( M1330 dell, 3GB).

I’m just confused and I do have an unlimited data on my phone. The thing is if I can in fact use these cards to get internet am I limited to what I can buy? I have a Sprint phone and a Dell computer. So will I have to get a Sprint card?

How much do these things usually run and what determines the type of card I should purchase? All I really want is unbroken internet access so that I can watch a youtube or netflix video online. I want to be able to watch it all the way without any pauses or freezes. I am really tired of just using the internet from 8-3 at work. I use the public transportation so would I be able to use this card on the bus?

Someone suggested the cheapest broadband service and then get an internet adaptor so that I don’t have to fuss with a wireless card.

But what is “broadband'” and is that something I will have to get from like comcast or AT&T? I want avoid their outlandish prices.

A: Broadband really just means a fast internet connection and currently that would include cable and DSL for residential customers. There are a few other options but those are the most available options right now.

Your unlimited data plan on your Sprint phone is not really unlimited. If you read the contract it is limited to 5GB of data transfer. To put this in perspective this is probably 4 or 5 Netflix videos. Read the rest of this entry »

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How do I install Windows Vista and Windows XP on the same laptop? 

by on July 30, 2009

Q: I have Windows Vista Home Premium installed on my laptop but I want to install Windows XP Professional as well. How would I go about doing this?


How do I allow two computers in different countries to access the same QuickBooks company file at the same time? 

by on July 30, 2009

Q: How do I use the same database of quickbooks pro 2009 in two countries at the same time?


How come I cannot get a wireless card to work in my Dell computer? 

by on July 30, 2009

Q: I originally had a Intel wireless card in my Dell D610 but it stopped working and the computer didn’t recognize it. So I pulled a Askey ar5bmb5 wireless card out of a Toshiba L25-S1194 and put it in my Dell . The computer doesn’t recognize the new card and it doesn’t show up in the device manager.

Before I installed the drivers the device manager had “Unknown Device: Ethernet Controller”. When I installed the drivers that message disappeared but cannot find the card anywhere. The wifi light comes on but it doesn’t work.

Can there be a problem with the drivers? if so can you help me find them? I’ve looked but all I found was on the Toshiba site. Could it be the connector because it had a problem with the old wireless card?


Is it possible to copy a commercial VHS tapes? 

by on July 29, 2009

Q: I am a martial arts teacher and I have hundreds of commercial martial arts related VHS tapes (copyrighted) that ain’t getting any younger. I want to convert them into DVD as I invested a lot of money to make this collection.

Is there any way to do that considering the copyright issue?


How come my taskbar randomly pops up? 

by on July 29, 2009

Q: My start bar keeps popping up without me touching it and I don’t know why. It happens whenever I’m typing something important in word and sometimes it happens in other programs.


pdwebwmi is part of Perfect Disk Live 

by on July 29, 2009

Q: I am going through my services using the system configuration utilities and saw pdwebwmi. Is this something I need to have running or can I stop it?

A: The pdwebwmi program is part of Perfect Disk Live, which is a disk defrag program. The program is something someone most likely paid for but is possibly a free trial. The program runs all the time to, as they say, “Defrag your hard drive – the smart way, Remove duplicate files, increase disk space, Protect your privacy, and Repair your registry with confidence.” Read the rest of this entry »

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How come my netbook is super slow after dropping it? 

by on July 28, 2009

Q: My roommate dropped his netbook (one with an actual hard drive, not an SSD) and now it is acting very weird. The netbook boots normally and everything shows up correctly when the computer is started but right after the desktop appears it runs unbelievably slow. You click on the Start menu or an icon and nothing happens for fifteen minutes.

When a window finally does appear, the simple act of even moving it can take a half an hour. Nothing appears physically damaged. After trying to reboot it a few times it sometimes goes into the Blue Screen of Death. At first, I thought it might be the RAM got dislodged, but I checked that and it is in place.

The BSOD says “KERNEL_DATA_INPAGE_ERROR” and gives a few unhelpful paragraphs. Then a few strings of hex numbers, which I do not know how to make sense of (I’ll send them if they may be relevant). Booting into Safe Mode, most things seem to work fine (just with the exception of it being Safe Mode). When it boots back normally it is ridiculously slow again.

There are no noises, and no outward physical damage to the computer.
Unfortunately, we are currently studying abroad in a country where any help from the manufacturer could take over a month.

The computer is an HP Mini 1000 running Windows XP. I am a CS major (first year), and although an A student, am feeling a little like a failure.