How come my HP Pavilion notebook running Windows Vista wont shutdown properly?

by on July 20, 2009

Q: My HP Pavilion dv5 Notebook running Windows Vista won’t shutdown properly. When I click the shutdown button it reboots. I don’t know what to do. It says that “bluescreen” is the one causing it.


4 Responses to “How come my HP Pavilion notebook running Windows Vista wont shutdown properly?”
  1.  

    Vista has a setting that has the computer automatically reboot if the system crashes. Since it sounds like your getting a system crash when you try to shut down the computer, we need to disable that setting to see the real problem.

    Here are directions on how to disable the auto reboot:
    http://vistasupport.mvps.org/disable_automatic_restart_to_read_blue_screen_messages.htm

    After you do that try to shutdown, and if the system gets a “blue screen” crash. Write down the error message and post it in a comment.

     
  2.  

    error message

     
  3.  

    error message…

    it did not worked….

    Files that help describe the problem
    Mini071709-04.dmp
    sysdata.xml
    Version.txt

     
  4.  

    Please e-mail the files to mark(at)askageek.com