How come I cannot connect to the Internet via my Verizon modem?

by on August 17, 2009

Q: I have an HP laptop model dv6700 with Windows Vista. I was always able to access wirelessly through verizon modem and a netgear router. Now my connection tells me local only. I show a connection between the computer and an unidentified network but no connection between it and the Internet. This is on the network and sharing center, can you help?


One Response to “How come I cannot connect to the Internet via my Verizon modem?”
  1.  

    – Try unplugging the power from your verizon modem and your netgear router, and plugged them back in after a few seconds.
    – Check the lights on the DSL modem to make sure it’s connecting correctly.
    – Try using the internet again.

    If that doesn’t work
    – Shutdown your laptop, connect it directly to the Verizon modem, and turn on your PC.
    – If you’re still unable to connect to the internet, there is probably a problem with your DSL internet connection and you’ll need to contact Verizon for further support.