Personal Computers Questions

How come I cannot connect to the Internet via my Verizon modem?

by on August 17, 2009

Q: I have an HP laptop model dv6700 with Windows Vista. I was always able to access wirelessly through verizon modem and a netgear router. Now my connection tells me local only. I show a connection between the computer and an unidentified network but no connection between it and the Internet. This is on the network and sharing center, can you help?

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One Response to “How come I cannot connect to the Internet via my Verizon modem?”
  1.  

    – Try unplugging the power from your verizon modem and your netgear router, and plugged them back in after a few seconds.
    – Check the lights on the DSL modem to make sure it’s connecting correctly.
    – Try using the internet again.

    If that doesn’t work
    – Shutdown your laptop, connect it directly to the Verizon modem, and turn on your PC.
    – If you’re still unable to connect to the internet, there is probably a problem with your DSL internet connection and you’ll need to contact Verizon for further support.

     

    Mark (Uber Geek) says: on August 17, 2009 at 9:23 am