How come I cannot get past the screen where I select if I want to boot into safemode or normal?

by on May 20, 2010

Q: My Toshiba laptop will not boot up. It gets to a screen that lets you choose from safe mode or normal boot up however which ever I try it fails to load and just goes back to this screen. What can I do?

If I reinstall from the original boot disk I am going to loose all the info on my hard drive!


One Response to “How come I cannot get past the screen where I select if I want to boot into safemode or normal?”
  1.  

    The reinstall is what I suggest you do, but first we will need to get that old data off your hard drive.

    Here are two options:
    1) remove the harddrive, connect it to another computer and copy off the important data
    2) Create a bootable dvd like http://ubcd4win.com/, boot your computer from there to access your harddrive and pull the files off to a new location.

    If you aren’t comfortable performing either of these tasks, take your computer to a local professional for some help.