How come I get a white screen and my computer will not boot?

by on May 23, 2010

Q: I have an HP Pavilion desktop a1130n with Windows XP Media Edition. After doing a complete recovery and installing Norton 360.4 I started getting a WHITE screen. Nothing works, screen is completely WHITE. So I power off and restart, all is well for a several minutes or sometimes several days then I’ll get the WHITE screen again. What’s happening? It happens in the middle of a full virus scan or when signing on for email. Very random, not a set situation.


One Response to “How come I get a white screen and my computer will not boot?”
  1.  

    The white screen issue seems to be a problem with Norton 360. See this thread: http://community.norton.com/t5/Norton-360/Norton-360-white-screen/td-p/204491

    See the thread above and try contacting Norton for support since that is included in your paid license.