How come my Dell Studio keeps crashing with a blank screen and a bloated cursor?
by Chestman on September 18, 2010Q: My Dell Studio (windows 7) keeps freezing to a black screen, and the cursor is really bloated.
-I have spoken to dell and they ran some tests and told me it isn’t a hardware fault.
-The problem has never occurred when playing games
– It usually happens on photoshop or the internet (FireFox and chrome), but these are the only software I tend to use
-I’ve gathered some information on the problem from error reports etc and they will be added as a comment.
I’m really stuck for what to do here, since dell told me that it wasn’t a hardware fault and that to get software checked it costs about 70 quid. The computer is pretty much brand new and i have a sneaky suspicion they didn’t test it properly and it may be a hardware fault.
Tags: dell
This was part of the question but could not fit in the question itself so it is being added as a comment.
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057
Additional information about the problem:
BCCode: 117
BCP1: FFFFFA80041E9390
BCP2: FFFFF880046B4F68
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\070610-18907-01.dmp
C:\Users\Chester\AppData\Local\Temp\WER-41480-0.sysdata.xml
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Windows
Problem: Shut down unexpectedly
Files that help describe the problem:
041410-21231-01.dmp
sysdata.xml
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Windows
Problem: Shut down unexpectedly
Files that help describe the problem:
042710-17986-01.dmp
sysdata.xml
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Windows
Problem: Video hardware error
Files that help describe the problem:
WD-20100910-2357.dmp
sysdata.xml
WERInternalMetadata.xml
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Windows
Problem: Video hardware error
Files that help describe the problem:
WD-20100914-1201.dmp
sysdata.xml
WERInternalMetadata.xml
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Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
Windows
Problem: Video hardware error
Files that help describe the problem:
WD-20100913-1120-01.dmp
sysdata.xml
WERInternalMetadata.xml
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Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
Windows
Problem: Video hardware error
Files that help describe the problem:
WD-20100914-1200.dmp
sysdata.xml
WERInternalMetadata.xml
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Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
Windows
Problem: Video hardware error
Files that help describe the problem:
WD-20100911-2210.dmp
sysdata.xml
WERInternalMetadata.xml
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Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
Windows
Problem: Video hardware error
Files that help describe the problem:
WD-20100916-1347.dmp
sysdata.xml
WERInternalMetadata.xml
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Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
Windows
Problem: Video hardware error
Files that help describe the problem:
WD-20100913-1820.dmp
sysdata.xml
WERInternalMetadata.xml
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Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
Windows
Problem: Video hardware error
Files that help describe the problem:
WD-20100911-0025.dmp
sysdata.xml
WERInternalMetadata.xml
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Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
Windows
Problem: Video hardware error
Files that help describe the problem:
WD-20100915-1205.dmp
sysdata.xml
WERInternalMetadata.xml
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Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
Windows
Problem: Video hardware error
Files that help describe the problem:
WD-20100911-0016.dmp
sysdata.xml
WERInternalMetadata.xml
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Windows
Problem: Video hardware error
Files that help describe the problem:
WD-20100913-1121-01.dmp
sysdata.xml
WERInternalMetadata.xml
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Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
Windows
Problem: Video hardware error
Files that help describe the problem:
WD-20100913-1120.dmp
sysdata.xml
WERInternalMetadata.xml
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Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
Windows
Problem: Video hardware error
Files that help describe the problem:
WD-20100913-1826.dmp
sysdata.xml
WERInternalMetadata.xml
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Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
Windows
Problem: Video hardware error
Files that help describe the problem:
WD-20100912-1121.dmp
sysdata.xml
WERInternalMetadata.xml
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Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
Windows
Problem: Video hardware error
Files that help describe the problem:
WD-20100913-1121.dmp
sysdata.xml
WERInternalMetadata.xml
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Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
Windows
Problem: Video hardware error
Files that help describe the problem:
WD-20100913-0146.dmp
sysdata.xml
WERInternalMetadata.xml
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Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
Windows
Problem: Video hardware error
Files that help describe the problem:
WD-20100910-2108.dmp
sysdata.xml
WERInternalMetadata.xml
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Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
Windows
Problem: Video hardware error
Files that help describe the problem:
WD-20100914-2059.dmp
sysdata.xml
WERInternalMetadata.xml
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Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
Windows
Problem: Video hardware error
Files that help describe the problem:
WD-20100914-1151.dmp
sysdata.xml
WERInternalMetadata.xml
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Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
Windows
Problem: Video hardware error
Files that help describe the problem:
WD-20100916-1307.dmp
sysdata.xml
WERInternalMetadata.xml
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Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
Windows
Problem: Video hardware error
Files that help describe the problem:
WD-20100917-0102.dmp
sysdata.xml
WERInternalMetadata.xml
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Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
Windows
Problem: Video hardware error
Files that help describe the problem:
WD-20100910-2110.dmp
sysdata.xml
WERInternalMetadata.xml
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Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
Windows
Problem: Video hardware error
Files that help describe the problem:
WD-20100910-2107.dmp
sysdata.xml
WERInternalMetadata.xml
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
-The computer often recovers from the lockup and shows me this, only to shortly lock up again when the cursor becomes bloated
http://i912.photobucket.com/albums/ac322/Chestmanbear/computer%20problem/displaydriver-1.jpg
-This is an error photoshop gives me when i start it up
http://i912.photobucket.com/albums/ac322/Chestmanbear/computer%20problem/photoshop.jpg5
– And this is how windows came up when i restarted (although this doesnt happen a lot)
http://i912.photobucket.com/albums/ac322/Chestmanbear/computer%20problem/wierdwindows7.jpg
matt (Geek) says: on September 18, 2010 at 8:57 am
Looks like a video card issue. I’d try downloading the latest drivers from ATI/ AMD for the card and see if it makes a difference.
If it doesn’t I’d really think it’s a hardware issue with the video card and it should get swapped out to verify.
Mark (Uber Geek) says: on September 19, 2010 at 5:31 pm
Cheers for the reply – I’ve downloaded the drivers and it hasnt locked up since – fingers crossed the problem is fixed, thanks a lot
Chestman (Newbie) says: on September 19, 2010 at 7:43 pm