Personal Computers Questions

How come my Internet connection does not work after dropping my laptop?

by on September 30, 2010

Q: I dropped my laptop and now my internet connection doesn’t work. The computer turns on and my other programs like Microsoft Word, PowerPoint work but only the internet wont work. I have an HP Acer.

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7 Responses to “How come my Internet connection does not work after dropping my laptop?”
  1.  

    How do you connect to the internet on the laptop, through wireless or a wired connection? If it is wireless you may have damaged the internal wireless NIC. Can you send me the exact brand/model number of the computer? I may be able to provide you with instructions on how to reseat the NIC or replace it.

     

    Fletcha (Major Geek) says: on September 30, 2010 at 9:00 am

  2.  

    Also, Is the computer still under warranty?

     

    Fletcha (Major Geek) says: on September 30, 2010 at 9:01 am

  3.  

    No, my laptop is not under warranty. I got it three years ago but with a two year warranty. My laptop is an HP Pavilion dv2000. Only the wireless connection doesnt work. If I connect the cable from the modem to the laptop it works, but it doesnt work anywhere else. Thanks for all your help.

     

    mss (Newbie) says: on September 30, 2010 at 9:55 am

  4.  

    Thank you for the info….. If you open device manager ( you can follow these instructions if your unsure how to) http://www.laplink.com/support/kb/article.asp?ID=359
    and expand “network adapters” can you tell me what is listed there and if there are any question marks or red “X”‘s that you see listed? Also is there a switch on the external case of the laptop that turns your wireless on and off?

     

    Fletcha (Major Geek) says: on September 30, 2010 at 10:26 am

  5.  

    In my device manager, it says
    -Broadcom802.11b/g WLAN
    -Marvell Yukon 88E8039PCI-E Fast Ethernet Controller

    There are no question marks or rec “x” s
    and I do have a switch on my laptop to turn my wireless on and off and it’s turned on.

     

    mss (Newbie) says: on October 1, 2010 at 9:44 pm

  6.  

    Would you know how to reseat the NIC or replace it?

     

    mss (Newbie) says: on October 7, 2010 at 10:26 am

  7.  

    Hi
    would you know how to reseat the NIC or replace it?

     

    mss (Newbie) says: on October 12, 2010 at 10:38 am