How come my computer crashes with a blue screen after restoring to factory settings?

by on November 5, 2010

Q: I restored my Acer to factory settings and then inserted the recovery and system CDs. Now all I get is the ‘blue screen of death’ and the computer rebooting automatically. How can I fix this?


3 Responses to “How come my computer crashes with a blue screen after restoring to factory settings?”
  1.  

    To help I’d need to know the error messages you’re getting on the blue screen.

    See this page for some highlights of the specific info needed: http://www.resnetsymposium.org/wiki/index.php/Windows_Stop_Error

     
  2.  

    i cant find a way to show you the error message, apparently i need to change the registry editor to make it stop automatically rebooting but I have no way of doing this, the computer wont even work in safe mode….

     
  3.  
    Picked as best answer

    The most command problems are issues with the computer’s RAM, and possibly the hard drive.

    I’d suggest one of the following options:
    1. Remove one of the two sticks of RAM in the computer, turn it back on and see if it makes a difference. If not, put that stick back in and pull the other one out. Odds are one of your sticks of RAM is bad and it causing the problem.

    2. For a more thorough RAM Diagnostic use Memtest86+ http://www.memtest.org/ The program boots right from the CD, so you don’t need have windows working.

    If you can’t find any RAM problems, check your hard drive. I suggest using Seatools for DOS (also bootable) available from Seagate’s website: http://bit.ly/18ZRYX