How can I get my computer running again?

by on November 23, 2010

Q: I have a Gateway laptop with Windows Vista Home Premium 64-Bit/32-Bit with SP1 Operating System Disc. While on facebook, Antivirus 8 pops up saying I have a virus threat. I deleted it, but it kept popping up and then said something about Avast, which is my full internet security. I allowed and ran the program which then crashed my computer. I can’t restore it using the launch repair or standard route. Avast techs can’t or won’t help me unless I spend a lot of money I don’t have. If I use the Operating System Disc, I understand I will lose all my data and pictures which would be devastating. Can you help me?


2 Responses to “How can I get my computer running again?”
  1.  

    Antivirus 8 isn’t anti-virus software, it’s spyware/malicious software.

    Sadly Avast didn’t detect it, and now you’re in a tough spot.

    What happens when you turn your computer on now?

     
  2.  
    Picked as best answer

    If you can still boot you laptop reboot into safe mode.

    1. Start up your laptop and at the boot screen gently press F8 repeatedly until the boot option comes up and select to boot into safe mode.(Without netowkr suggested)

    2. Download a copy of Malwarebytes Anti-Malware or SuperAntiSpyware. (hopefully you have access to the internet and a flash drive, download and copy to the infected PC.)

    3. Run a full scan with Malware bytes, may take some time to finish running.

    4. Then if it finds the infection select to remove and reboot.

    5. Reboot the Laptop and load windows normally. Then runs the full scan again. It should find multiple files.

    *If you find you are still receiving the popups and having problems I may be able to provide further remote support or take your laptop to a professional.

    6. If everything appears to be running ok without popups but you are still having problems browsing webpages.
    a. Open Control Panel.
    b. Open Internet Options.
    c. Select the Connections tabs at the top and then the button that says “LAN Settings”
    d. Check and see if there is an address in the proxy settings. If there is an address remove it and then click ok.
    e. Close Internet Options and Control Panel and try browsing to a website now.

    A restore will not resolve the problem either as the spyware usually infects the restore files as well.

    Again if you are still having problems please let me know.