Is Norton enough to protect my computer or should I have something else? 

by on December 22, 2010

Q: I have norton but am wondering if I should have anything else.


How come I cannot connect to the Internet after uninstalling antivirus software? 

by on December 8, 2010

Q: My ISP is Hughes net (Satellite). The problem I’m having is with my desktop. The operating system on that PC is Windows XP. I also have a laptop which has Windows Vista and is operating from a wireless “Netgear” router. This is my problem. On my desktop, which also connects through my wireless router, I’m not able to connect to the Internet. But yet, on my laptop, I have no problem connecting. This problem started after I uninstalled a antivirus program (from my desktop). Up until then, everything was working fine. I called my ISP tech support and they told me my issue was with my router after they supposedly checked everything at their end. I did also try to connect my desktop directly to my ISP modem, by passing my wireless router, and still was not able to connect. I don’t know if they were just telling me that just to end our conversation or if they were right. If it is a problem with my router connection to my desktop, how do I check to see if something else is blocking my connection? Any help would be greatly appreciated!


Why am I asked to purchase more antivirus protection when I try to fix infected files? 

by on December 6, 2010

Q: I keep getting windows security alerts saying files are infected. I try to fix them but it ends up wanting me to purchase more antivirus protection. I have no idea what to do please help!


How do I remove a virus that got past AVG? 

by on October 23, 2010

Q: I have a vrius that got past my avg 9.0. It is from antivirusnow in England. What do I need to get rid of it?


How can I uninstall Touch Point Antivurus? 

by on October 23, 2010

Q: My sister is locked out of internet by a program called Touch Point Anti virus. She says she never put it on her computer. It will not let her have access unless she pays for 1 year or lifetime membership. I signed her up for Yahoo account. This occurred shortly after I got her a Yahoo account. What is the solution? How can she get rid of Touch Point Anti virus without buying it?
I checked programs to remove or which was added and did a search for Touch Point Antivirus, which did not show up.


Does Windows Defender conflict with Kaspersky Antivirus? 

by on October 9, 2010

Q: Does Windows Defender conflict with Kaspersky Antivirus?


How do I remove Symantec Antivirus? 

by on October 9, 2010

Q: I have an older computer (’03) that has Symantec Antivirus. I would like to upgrade to the newer AVG program. Problem: when I try to load the program, I tells me that I should remove the Symantec Antivirus, which I can’t seem to do! How do I get rid of the Symantec?


How do I remove MyAshampoo? 

by on September 12, 2010

Q: How do I get “MyAshampoo” software OFF MY COMPUTER? I uninstalled it with revo uninstaller and now I still can’t get rid of the “MyAshampoo” tool bar — please help me. I went to remove programs too and it was gone but the tool bar has taken over and when I use firefox it won’t let me change browsers from the “MyAshampooo” the dwl itself when I thought I was loading an antivirus. I now have Norton.


Is Microsoft Security Essentials and Anti Malwarebytes enough to protect my computer? 

by on September 5, 2010

Q: I am using the free versions of Microsoft Security Essentials and Anti Malewarebytes. Do I need to use anything else to protect my computer (Spybot etc)?

Also, which anti viruses are the best to have?


How come my computer is still slow after I run defrag and antivirus software? 

by on August 9, 2010

Q: I need help with my computer. It keeps freezing & is really slow whenever I turn it on. Its a 2008 Dell Inspiron 530 Windows Vista Home premium 2GB RAM 320GB Hard drive. I’ve done all the necessary Requirements Disk Defraging, Error checking, Disk Cleanup, Scanning for viruses. Many Times it Goes Completely Off its head and crashes/shuts down. Once it came up with Hard drive Disk Error when Booting but then it went away. And sometimes it shutdowns & when I turn it back on doesn’t come on instead it beeps Continuously until I turn it off, Then I wait & the next morning it starts again. Also sometimes I hit a few times it and it comes back on. What can I do?