How come my AOL Web Mail groups seem to be gone after I changed the group names? 

by on December 22, 2010

Q: I use Groups in AOL Web Mail to broadcast information to groups of people that want/need the information I send. I was updating my Group lists from titles such as Group CAMC 2010 to Group CAMC 2011 two days ago. Each group, I have approx 25 groups, that edited showed that the update of the name of each group was successful. Yesterday, I wanted to send an email to one of my groups, and they are nearly all gone!! The Group names show random numbers instead of the specific titles I assigned. I don’t know what the numbers are for all of my groups, and now I can’t find them or use them. These groups are my clients, and I absolutely have to have them! How can I find and restore them?

 
 

How can I retrieve an email accidentally deleted from my AOL spam folder? 

by on December 13, 2010

Q: How can I retrieve an email accidentally deleted from my AOL spam folder?

 
 

Is it possible to retrieve my password from a joint aol.com email that I share without resetting it or calling aol.com? 

by on November 16, 2010

Q: Is it possible to retrieve my password from a joint aol.com email that I share without resetting it or calling aol.com?

 
 

How can I get my emails off my paid AOL account after it has been canceled? 

by on September 16, 2010

Q: My stepfather canceled his paid AOL service and when he did my email account, along with all my saved emails, were deleted. I, unfortunately cannot get a premium AOL account at this time. Is there any way for me to recover the information on that email address, or get the email address back without needing his billing information or him re-opening the account?

 
 

How come all my AOL email is gone after my toddler was pressing buttons on my computer? 

by on April 13, 2010

Q: This morning my toddler was pressing buttons on my computer and the next thing I looked all of my new mail on AOL was gone. I don’t know where it is because it isn’t in recently deleted.

All of my contact info is still in tact but I had about 300 new emails that are now missing! Do you have any idea how I can find and retrieve them?

 
 

Can I recover deleted AOL email? 

by on February 9, 2010

Q: I accidentally deleted my entire spam folder contents from AOL without opening several messages that were NOT spam. Can I get anything back? Their placement of the delete all is terrible and easy to hit by accident.

 
 

How do I recover emails that got deleted from my AOL account? 

by on November 5, 2009

Q: I need to recover deleted emails from today on my aim account. It was hacked and everything is gone. What do I do?

 
 

Is it possible to retrieve old and deleted email from AOL? 

by on July 30, 2009

Q: I am using Windows XP and I use AOL for my e-mails.

Is it possible to retrieve my AOL e-mails from the last 6 months? (To make matters worse, some of the emails I am trying to retrieve were deleted.) I know there are programs you can buy and I’m not opposed to that if I know it will work. I looked in your information and found one that allows you to see the recovery list before purchasing but it was for Outlook, not AOL and retrieved nothing.

 
 

Is there anyway to get my favorites back after upgrading to AOL 9.1? 

by on June 30, 2009

Q: I just upgraded to AOL 9.1 and lost my favorites. Is there anyway to retrieve them? AOL tech service was no help.
I did not copy them before upgrading.

 
 

If AOL suspends my account can I get my address book contacts back? 

by on May 15, 2009

Q: If AOL suspends my account can I get my address book contacts back?