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How come I am unable to install Windows Live or Essentials on my Windows 7 computer? 

by on December 10, 2012

Q: I can’t download Windows Live mail or essentials on my comp. that has Windows 7 and 64 bit configuration. Why?


How come I keep getting Exploit: Java/CVE-2010-0840. CI from Security Essentials? 

by on January 3, 2012

Q: I have a Gateway Model GT5694, Vista Home Premium, Service Pack 2, AMD phenom 9100e quad-core processor, 4 GB RAM, 64-bit operating system.
I tried to back-up my system with WD Elements 2.0 500GB portable hard drive.The system backs up for about 10 minutes and then a security threat stops the back-up. It reads: “Exploit: Java/CVE-2010-0840. CI” I let Security Essentials remove it and it says “successful”. However, on the next try at back-up, the same security threat comes up again (how does this happen if it was removed), therefore I cannot back-up my system. When the “details” of the back-up are displayed-it says ” Back-up unsuccessful-Error occured. Action denied (0x80070005)”
How do I back-up my system and eliminate this problem? Thank you!


How come Microsoft security keeps telling me a file I am trying to download has a virus but I know it does not? 

by on September 4, 2011

Q: I have Vista and am not very literate in computers. I am having a problem with : When downloading, as the file gets to the installation stage,(exe. file) I get a virus warning from Microsoft security(red sheild with white cross) that says the file had a virus and was deleted. These are files from accepted safe sites. I have run my virus software and there are no viruses reported. I don’t know what to do next.


How come Microsoft Security Essentials is not working on my computer running Windows XP Pro? 

by on May 31, 2011

Q: Microsoft security essentials is not working. it will not start and will give a red symbol, when i pass my pointer across the red symbol it just goes away.
i am using XP Professional . I have tried to uninstall and reinstall and rebooting.

also Defender is not working. the pop up window comes up for just a second and and goes away.


Do I need an antivirus program to go along with Microsoft Security Essentials? 

by on January 29, 2011

Q: Is “Microsoft security essentials” the same as an anti-virus program or do I need an anti-virus to go with the essentials program?


How come my computer acts like it has a virus even though I have Microsoft security essentials installed? 

by on December 30, 2010

Q: I have Microsoft security essentials and Microsoft malicious software removal tool, I have scanned my computer with both and they have found nothing,but every time I open something another window opens like I have a virus, I need help. Is there anything that I can get free that might help? What can I do?