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How come Internet Explorer wont connect to the Internet after installing Norton? 

by on January 2, 2010

Q: I have Windows Vista and am connected to the Internet with a wireless router/modem through Charter. I just downloaded and installed Norton 2010. My desktop says I’m connected to the Internet but my screen says that Internet explorer cannot display the web page. What can I do to fix this?


How come my computer is running slow now that my Norton subscription has run out? 

by on December 14, 2009

Q: 2 weeks ago my Norton Subscription ran out. Since then, my PC (with Vista) has been really slow (30 sec+ to load a page). I uninstalled Norton and tried to upload a new antivirus program, but it won’t let me. It has also told me that a program is trying to get into my memory system. Do I have a virus?


Disable Norton to install software 

by on December 11, 2009

Q: I am trying to install Microsoft Office 2003 on a new HP laptop but Norton keeps coming on and not allowing me to install. How can I disable Norton so that I can install the software?

A: Sometimes anti-virus programs like Norton can be a little over protective making it difficult, if not impossible, to install certain software programs. Some people see this as a bad thing but I see it as a good thing. I would rather my anti-virus program be over protective then not protect enough. You can disable Norton for a few minutes to install your software pretty easy but make sure you only do it for software you trust. Read the rest of this entry »

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How come Norton wont let me install Microsoft Office 2003? 

by on November 28, 2009

Q: I am trying to load MS Office 2003 on a brand new HP laptop. Norton keeps coming on and not allowing me to install. I’m not a techie, so what is the easiest way to disable the Norton so I can load this program?

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How do I get my files back after getting my laptop renewed? 

by on October 5, 2009

Q: I recently had to have my laptop fixed after it went wrong. I am on windows vista, and have norton 360 which had to be renewed once my laptop was fixed. This of course meant all my songs and pictures etc were all deleted. These files should have been backed up with Norton, so i was wondering, how do i get my files back?? please help 🙂


Do I need both webroot spysweeper and Norton Internet Security? 

by on August 10, 2009

Q: I have webroot spysweeper and my subscription to Norton Internet security is about to expire. Do I need both? I am getting all these “world is coming to an end” messages from Norton. Also there are 2 products: NIS 2009 and Norton Antivirus 2009 – what is the difference and do I need either one?


The Best Antivirus Program as of Today 

by on June 10, 2009

Q: I have Webroot Antivirus and Norton installed on my computer. Norton expired and I tried to renew it but as I was doing that Norton told me that I would have to uninstall Webroot. Webroot is also about to expire so I am wondering which antivirus program I should keep. Which antivirus program is the best right now?

A: Since antivirus programs stay running all the time to check files as you use them you only want to have one installed and running at a time. When you have more than one running at a time they could seriously degrade the performance of your computer. Read the rest of this entry »

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Restore Data Backed Up Using Norton 360 

by on January 29, 2008

Q: In December my laptop hard drive crashed. I had installed Norton 360, which made a back up disk. I just checked it last night. It has My Documents and My Favorites from my old laptop on it. My wife bought me a new laptop for Christmas that runs Microsoft Vista (which I’m not happy with) and my old laptop ran XP. My question is how do I transfer the My Documents and My Favorites to my new laptop?

A: It is very much possible for you to have your documents and favorites transferred into your new laptop. In fact, it is very simple to do this.

First of all, install the Norton 360 on your new laptop. You will be pleased to know that it is compatible with both Windows XP and Windows Vista. Therefore no hassles are expected in achieving this.

For restoring from the backup, you need to run the Norton 360 window after placing the backup disk in the drive. Thereafter you need to click on Backup and Restore button you will need to click at Restore link. Now select the items you interested in restoring. Finally, click at the Restore Now button and wait till it’s finished.

The above-mentioned procedure will ensure restoration of the desired documents.

For your favorites, follow the below given simple steps:

In order to back up your bookmarks from Internet Explorer 6:

  1. Click File -> Import and Export -> Next
  2. Click Import Favorites -> click Next
  3. Name the bookmark file on the backup disk and save the file in My Documents folder.

Once you have completed copying all of your information to the new laptop, to import your bookmarks into Internet Explorer 7:

  1. Click Add to Favorites -> Import and Export
  2. Click Next
  3. Choose Import Favorites -> click Next
  4. Go to the bookmarks file that you have copied over from your old laptop (which should be in your My Documents folder), and than click Next
  5. Click Finish

Now you must have your data from old laptop copied over into your new laptop and your bookmarks must have been imported to Internet Explorer.